Terms of Service

1. Agreement to terms

These Terms of Service ("Terms") govern your use of tenfoldsystems.io (the "Site") and any marketing services provided by TenFold Systems LLC ("TenFold Systems," "we," "us," or "our"). By accessing the Site or engaging our services, you agree to these Terms. If you do not agree, do not use the Site or our services.

2. The services

TenFold Systems builds and runs marketing systems for service businesses, including paid advertising, content, web design, and follow-up pipelines. A free audit is provided at no cost and does not create any obligation to purchase services. Paid engagements are governed by a separate proposal or agreement that controls in the event of a conflict with these Terms.

3. Ad spend and third-party costs

Advertising spend on platforms such as Google, Meta, and others is billed separately by those platforms and is not included in any TenFold Systems fee unless stated in writing. You are responsible for funding your own ad spend and for any third-party costs (software, hosting, etc.) required to run your campaigns.

4. Your responsibilities

• Provide accurate, current information about your business.
• Grant access to accounts and assets needed to run your campaigns.
• Respond to requests for approval, feedback, and access in a timely way.
• Operate your business legally and comply with applicable laws.

5. No guarantees of results

Marketing results depend on many factors outside our control, including your market, offer, pricing, sales process, and customer behavior. While we work to improve your lead flow and booked jobs, we do not guarantee specific outcomes, revenue, or return on ad spend.

6. Intellectual property

All content, creative, systems, and processes we develop remain the property of TenFold Systems until paid in full. Upon full payment, client-facing deliverables produced specifically for your engagement are transferred to you to the extent stated in your agreement. Our underlying methods, templates, and tools remain our proprietary property.

7. Payment and fees

Fees, retainers, and payment schedules are set in your individual agreement. Invoices are due according to the terms stated in that agreement. Unpaid balances may result in paused work or termination of services.

8. Termination

Either party may end an engagement according to the notice period in your agreement. You remain responsible for fees earned and costs incurred up to the effective end date. We may suspend or terminate access to the Site for any violation of these Terms.

9. Limitation of liability

To the fullest extent permitted by law, TenFold Systems is not liable for indirect, incidental, special, or consequential damages, including lost profits, lost leads, or lost revenue, arising from your use of the Site or our services. Our total liability for any claim is limited to the amount you paid us in the three months preceding the claim.

10. Indemnification

You agree to indemnify and hold TenFold Systems harmless from claims, damages, and expenses arising from your use of our services, your content, your advertising claims, or your violation of these Terms or any law.

11. Links to third parties

The Site may link to third-party websites or platforms. We are not responsible for their content, policies, or practices. Review their terms before using them.

SMS / Text Messaging Terms

Program description. TenFold Systems LLC offers an SMS program to people who opt in on our website forms. There are two separate, optional message types: (1) transactional messages, such as appointment reminders, booking confirmations, and account alerts; and (2) marketing messages, such as promotions, offers, and follow-up campaigns. Consent is not a condition of purchase.

Opt-out. You can cancel at any time. Text STOP to any message to opt out. After you send STOP, we will reply with one message confirming you are unsubscribed and you will receive no further messages. To rejoin, sign up again on our website.

Help and support. Text HELP for assistance, or contact us at calebcarr@tenfoldsystems.io.

Rates and frequency. Message and data rates may apply. Message frequency varies based on your interactions with us.

Carrier liability. Carriers are not liable for delayed or undelivered messages.

Age restriction. You must be 18 years of age or older to opt in to our SMS program.

Privacy. For how we handle your information, see our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

12. Governing law

These Terms are governed by the laws of the State of North Carolina, United States, without regard to conflict-of-law principles. You agree to the exclusive jurisdiction of its courts for any dispute.

13. Changes to these Terms

We may update these Terms at any time. Changes take effect when posted on this page, with an updated "Last updated" date. Continued use of the Site after changes means you accept the revised Terms.

14. Contact

Questions about these Terms can be sent to calebcarr@tenfoldsystems.io.